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HDB Financial Services Ltd. Linkedin · Posted 3mo ago

Assistant Manager - Application

India

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Indexed description

Job Role

  • Be responsible for production support & release management for application assigned - SRE C1 - Application Performance Management : APM(Dynatrace).
  • Should ensure application reliability, proactive monitoring, and incident resolution, while supporting enterprise observability and performance goals.
  • Should possess excellent troubleshooting and analytical skills.

Key Responsibilities

  • APM Tool Management
    • Configure, maintain, and optimize APM Tools (Dynatrace, Appdyanmics, Datadog, New Relic, Splunk, IBM Instana, Zoho Manage Engine etc.).
    • Ensure end-to-end visibility of application health and performance.
    • Managing Agent deployment, configure monitoring policy on Tenant settings.
    • Perform platform upgrade, configure full stack/real user/log monitoring.
    • Managing inventory of servers.
  • Monitoring & Incident Response
    • Establish KPIs and SLAs for application performance.
    • Monitor dashboards, detect anomalies, and lead incident triage.
    • Collaborate with DevOps and engineering teams for root cause analysis.
  • Performance Optimization
    • Identify recurring performance bottlenecks and propose improvements.
    • Support scalability and resilience initiatives across applications.
  • SRE Practices
    • Apply SRE principles such as error budgets, SLIs, and SLOs.
    • Contribute to automation of monitoring, alerting, and remediation workflows.
  • Other Key Responsibilities
    • Provide regular updates on application health and incidents.
    • Support reporting to senior managers and business stakeholders.
    • Coordinate with DevOps, infrastructure, security, DBA & application teams
    • Participate in release management and deployment activities
    • Prepare RCA, SOP, KT, and operational documentation
    • Support audits, compliance, and governance requirements
    • Track resolution of all open issues, be part of the solutioning team for war room / discussions
    • Manage audit queries related to Production environment
Mandatory Skills Required

  • Must have 2+ years experience in define and implement APM tool for critical applications
  • Lead deployment and integration of any of the industry lead APM tools like Dynatrace, Appdyanmics, Datadog, New Relic, Splunk, IBM Instana, Zoho ManageEngine etc.
  • Establish KPIs, SLAs, and proactive monitoring frameworks to ensure application reliability
  • Knowledge of distributed systems, APIs, and cloud-native architectures will be added advantage.
  • Ability to work in rotational shifts/on-call support
  • Worked in NBFC/BFSI Sector is mandatory.

Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
  • Certifications in APM tools, ITIL, or cloud monitoring preferred.
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