Information Technology Administrator

Position Summary

Systems Administrator to support, maintain, and optimize enterprise infrastructure across on-premises and cloud environments. The ideal candidate will have strong experience with Windows Server administration, Microsoft 365, Active Directory/Entra ID, virtualization technologies, networking, and end-user support. This individual will play a key role in ensuring the security, availability, and performance of IT systems while delivering exceptional support to internal users.

Key Responsibilities

• Administer and support Windows Server environments, including system configuration, maintenance, patching, and troubleshooting.
• Manage and maintain Active Directory and Microsoft Entra ID (Azure AD), including user provisioning, group management, role-based access controls, and identity lifecycle management.
• Support hybrid identity environments, including Azure AD Connect synchronization and Single Sign-On (SSO) integrations.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and licensing management.
• Manage virtualized infrastructure using VMware vSphere, Hyper-V, or similar platforms, including virtual machine provisioning, maintenance, monitoring, and performance optimization.
• Monitor system health, capacity, and performance across servers, virtual environments, cloud services, and endpoints.
• Respond to user inquiries and provide Tier 2/Tier 3 technical support for hardware, software, network, and access-related issues.
• Troubleshoot VPN, remote access, DNS, DHCP, TCP/IP, and connectivity issues.
• Deploy, configure, and maintain desktops, laptops, printers, mobile devices, and related peripherals.
• Manage endpoint security, patch management, antivirus, and compliance initiatives.
• Assist with backup and disaster recovery processes, ensuring business continuity and data protection.
• Maintain IT asset inventories, software licensing records, and technical documentation.
• Support employee onboarding and offboarding, including account creation, access management, hardware deployment, and security compliance.
• Collaborate with IT teams and business stakeholders on infrastructure projects, cloud migrations, upgrades, and technology implementations.
• Ensure adherence to IT security policies, cybersecurity best practices, and regulatory requirements.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience considered.
• 5+ years of experience in Systems Administration, Infrastructure Support, or Enterprise IT Operations.
• Strong experience supporting Windows Server and Windows desktop operating systems.
• Hands-on experience administering Active Directory, Group Policy, and Microsoft Entra ID (Azure AD).
• Experience supporting Microsoft 365 and hybrid cloud environments.
• Experience with identity and access management, including MFA, Conditional Access, SSO, and Azure AD Connect.
• Experience administering virtualized environments utilizing VMware vSphere, ESXi, vCenter, Hyper-V, or similar platforms.
• Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking.
• Experience with system monitoring, patch management, backup solutions, and disaster recovery processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills with the ability to support both technical and non-technical users.