Systems Administrator

Job Summary

The Systems Administrator - Intermediate is responsible for supporting, configuring, maintaining, troubleshooting, and improving enterprise server, cloud, collaboration, identity, endpoint-management, virtualization, backup/recovery, and related infrastructure services. The position works within the Office of Information Technology systems administration function and supports business objectives through reliable, secure, and supportable technology services. Responsibilities include Microsoft 365 and hybrid identity administration, Windows systems management, endpoint configuration, hypervisor and virtual-machine operations, Druva and other backup/recovery services, patching, automation, monitoring, incident resolution, system documentation, and infrastructure lifecycle activities. This is a hands-on systems administration role requiring broad technical capability across multiple enterprise environments

Responsibilities

• Install, configure, administer, maintain, patch, monitor, and troubleshoot Windows Server and related enterprise infrastructure services across physical, virtual, cloud, and hybrid environments.
• Administer Microsoft 365 services and associated security/compliance capabilities, including Exchange Online, collaboration services, content search/eDiscovery support, service configuration, and operational troubleshooting as assigned.
• Administer Active Directory and Microsoft Entra ID capabilities including users/groups, Group Policy, LDAP, hybrid identity, MFA, federation/ADFS where applicable, directory synchronization, access configuration, and identity-related troubleshooting.
• Build, deploy, manage, and troubleshoot endpoint and configuration-management solutions using Microsoft Intune and Microsoft Endpoint Configuration Manager/SCCM, including Windows servicing, application/package deployment, compliance settings, and policy implementation.
• Administer enterprise virtualization and hypervisor environments such as VMware vSphere/ESXi/vCenter, Microsoft Hyper-V, Nutanix AHV, or comparable technologies, including VM provisioning, templates, snapshots, host/guest maintenance, cluster operations, capacity, and performance troubleshooting.
• Administer Druva and/or comparable enterprise backup and data-resiliency services, including protection policies, schedules, retention, backup monitoring, restore operations, recovery validation, reporting, and escalation of failed or degraded protection jobs.

Qualifications

• Bachelor's degree from an accredited four-year college or university with a focus in Information Systems, Computer Science, Engineering, Cybersecurity, or a related discipline, or equivalent relevant professional experience.
• Five (5) or more years of progressively responsible experience supporting and administering enterprise systems, Microsoft platforms, server environments, or related infrastructure services.
• Demonstrable experience supporting Microsoft 365 and Windows-based enterprise environments, including administration, configuration, troubleshooting, and service operations.
• Hands-on experience with Active Directory, Group Policy, Windows Server, DNS, identity/access concepts, and enterprise troubleshooting across multiple technical environments.
• Working experience with Microsoft Intune and/or MECM/SCCM for endpoint configuration, deployment, policy, patching, or client-management activities.
• Working knowledge of enterprise virtualization/hypervisor technologies and virtual-machine administration.
• Working knowledge of enterprise backup/recovery concepts, including backup policies, restores, retention, monitoring, and recovery validation.
• Ability to perform complex troubleshooting across operating systems, hardware, virtualization, storage, identity, endpoint-management, cloud/SaaS, and network-dependent services.
• Strong communication, documentation, prioritization, customer-service, and self-direction skills in an enterprise support environment.