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Litmus7 Linkedin · Posted 10d ago

CDP Engineer

Marlborough, Massachusetts, United States

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Job Summary

  • Support CDP (Customer Data Platform) as part of the Personalization Program covering platform configuration, audience/segmentation build, journey/orchestration support, integrations, enhancements, and ongoing production support.
  • This is a broad CDP role, not limited to integration work, it includes building and maintaining segments, campaigns/journeys, governance and suppression logic, and troubleshooting issues across the platform end-to-end.

Responsibilities

  • Configure and maintain CDP data models, audience/segment definitions, and identity resolution.
  • Build and maintain CDP integrations with Databricks/Delta Lake (zero-copy access patterns).
  • Design and maintain event streaming integration using AWS MSK (Kafka), including external publishing.
  • Build, configure, and maintain destination connectors to Adobe Campaign Classic (email), Airship (push), and Infobip (SMS).
  • Build and support journeys/orchestration logic, including governance and suppression across overlapping member experiences.
  • Support integration work for experimentation/personalization layers (e.g., Optimizely, Bloomreach) consuming CDP-supplied segmentation.
  • Build ingestion pipelines for engagement feedback loops (delivery/engagement events flowing back into Databricks)
  • Scope and deliver platform enhancements as new use cases, channels, audiences, or business requirements emerge.
  • Partner with product/marketing stakeholders to translate business requirements into CDP configuration and logic.
  • Triage, troubleshoot, and resolve platform issues raised by business/marketing stakeholders (e.g., segment/audience errors, sync failures, journey/campaign delivery issues, data discrepancies).
  • Perform root-cause analysis on production issues and implement fixes or workarounds.
  • Monitor platform health (sync jobs, journey runs, data freshness, audience counts) and proactively flag/address problems.
  • Maintain documentation for platform configuration, data flows, API contracts, and known issues/resolutions.
  • Participate in vendor working sessions to define technical requirements and surface product gaps.

Required Skills

  • 5+ years working directly in/on a CDP or similar MarTech data platform (configuration, activation, and support).
  • Hands-on experience with audience/segment building, identity resolution, and journey/orchestration tooling.
  • Strong Databricks and Delta Lake experience (Unity Catalog, data-sharing connectivity).
  • AWS experience, particularly MSK/Kafka.
  • REST API integration experience with marketing execution platforms (ESP, push, SMS providers).
  • Adobe Campaign Classic experience - hands-on with workflows, campaign/journey setup, and API-based integration.
  • API-first, composable architecture / connector-based integration experience.
  • Experience implementing/maintaining a CDP Web SDK or similar client-side event tracking SDK (JavaScript) for behavioural/event data capture.
  • Strong troubleshooting and root-cause analysis skills; comfortable being a hands-on point of contact for business-reported issues.
  • Strong technical documentation skills.

Preferred Skills

  • Experience with Airship or Infobip specifically.
  • Experience with Optimizely or similar experimentation/feature-flagging platforms.
  • Retail or membership industry experience.
  • Experience supporting a live/production CDP platform end-to-end (not just implementation)

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