IT Program Manager

Job Description

This position is responsible for leading the disciplined execution of multiple concurrent, complex technology programs and projects from initiation through delivery, ensuring on-time, on-budget, high-quality outcomes.

The role requires strong operational command across several active initiatives simultaneously, with accountability for planning, sequencing, financial control, risk mitigation, and cross-team coordination.

Major Tasks, Responsibilities, and Key Accountabilities

Delivery Management

• Lead the execution of multiple concurrent, complex technology initiatives, ensuring on-time, on-budget delivery of defined business outcomes.
• Develop and manage integrated delivery plans, roadmaps, and execution frameworks to coordinate cross-functional workstreams across BJ’s.
• Oversee project managers and cross-functional teams to ensure consistent execution standards, milestone adherence, and accountability.
• Manage resources across initiatives, proactively addressing capacity constraints, priority conflicts, and interdependencies.
• Identify and mitigate risks, issues, and dependencies; escalate with clear recommendations when executive decisions are required.
• Enforce standardized governance processes, documentation, and compliance requirements across all programs.
• Drive continuous improvement in delivery performance and operational rigor.

Reporting and Communication

• Provide structured, executive-level reporting across initiatives, including status, financials, risks, dependencies, and milestone tracking.
• Ensure consistent use of delivery processes, reporting templates, and governance artifacts.
• Communicate clearly and proactively with stakeholders at all levels to maintain alignment and transparency.

Financial Management

• Own program financials across multiple initiatives, including budgeting, forecasting, variance analysis, and corrective action planning.
• Partner with Finance on annual planning and ongoing monthly reviews to ensure disciplined spend management.
• Proactively manage cost, schedule, and scope trade-offs to protect value delivery.

Qualifications

• 10+ years of progressive experience in Technology project and program management, with demonstrated success managing multiple large-scale initiatives concurrently.
• Proven experience managing large, complex enterprise technology programs involving multiple workstreams and cross-functional teams.
• Experience executing large-scale implementations using agile, waterfall, and/or hybrid methodologies, with strong emphasis on execution discipline and milestone control.
• Demonstrated ability to build business cases, manage multimillion-dollar budgets, and maintain financial control across concurrent programs.
• Strong executive presence with the ability to communicate status, risks, and trade-offs clearly and concisely.
• Experience managing interdependencies across programs and resolving resource or priority conflicts.
• Demonstrated track record of delivering initiatives on schedule in fast-paced, high-accountability environments.
• Bachelor’s degree required; PMP or equivalent certification preferred.