Site Reliability Engineer

Job description:

Purpose This role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality. Key Missions

Responsibilities:

• Harden platforms before and after go-live by reviewing architecture, security, configurations, and implementing monitoring.
• Ensure reliability by monitoring availability, performance, and overall system health across infrastructure and applications.
• Lead incident response and recovery to meet SLAs, leveraging strong infrastructure expertise to restore services quickly.
• Conduct root cause analysis and post-mortems to drive continuous reliability improvements.
• Collaborate with development and product teams to enhance scalability, resilience, and operational readiness.
• Validate release readiness through CAB participation, automated testing, and infrastructure-aware risk assessment.
• Design and improve observability via dashboards, alerts, and monitoring tools (e.g., Azure Monitor, Prometheus, Grafana).
• Manage and optimize core infrastructure (Windows servers, AD, IIS, DNS, databases) supporting critical applications.
• Build and maintain CI/CD pipelines and standardized deployment processes (Azure DevOps, GitHub Actions).
• Support cloud and modernization initiatives (Azure, containers, Kubernetes, IaC) to enable scalable application reliability.

Profile & Other Information

Qualifications:

• 2 years of experience in a Site Reliability Engineering, Systems Engineering, or Infrastructure Engineering role.
• Strong experience administering Windows Server environments, including Active Directory, IIS, and file systems.
• Hands-on experience implementing CI/CD pipelines and automation using tools such as Azure DevOps.
• Foundational understanding of cloud architecture, preferably within Microsoft Azure environments.
• Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).
• Experience monitoring and optimizing SQL database performance.
• Knowledge of SQL database deployment strategies and administration practices.
• Exposure to monitoring, logging, and alerting frameworks, as well as participation in on-call operational support models.

Nice to Haves:

• Experience within payment services, card issuance platforms, or banking technology environments.
• Relevant certifications such as AZ-104, AZ-400, or other DevOps/SRE-related credentials.
• Familiarity with compliance and security frameworks such as PCI-DSS, PCI-CPP, or ISO 27001.
• Proficiency in PowerShell scripting and infrastructure automation.