DevOps Engineer

Job Mandate

The CRM DevOps Engineer will work with the Developers to deploy and manage code changes, and work with the Operations Engineers on managing and maintaining the CRM Platforms (D365, Power Platform and Azure)

• Manages the release pipeline for all projects and changes
• Handles code releases, deployments, and management of product updates
• Sets up tools and required infrastructure based on delivery/project requirements
• Automates the deployment process and continuously improves on it
• Have the technical skill to review, verify, and validate the software package for deployment.
• Helps define and set development, test, release, update, and support processes for DevOps operation
• Ensures that the CRM Platform is running smoothly and efficiently
• Monitors D365, Power Platform, and Azure dashboards to ensure that usage and consumptions are within limits by regularly and proactively performing housekeeping activities
• CRM license requests approvals and tracking as well as CRM environment inventory maintenance
• Makes configuration changes on CRM platform to meet the IT and business requirements
• Provides support to build enhancements, production issues, incidents, problems, and nonproduction updates
• Generates reports that provide insights into the organization’s data and performance
• Facilitates the filing of request tickets related to CRM projects, initiatives, and SRs to the appropriate ITG units
• Supports the project execution by providing expected artifacts and output as prescribed by the IT SDLC and Governance structure.
• Participate in technical training programs, collaborations and knowledge sharing sessions and self-paced learning. Stays informed of new methodologies/approaches/technologies
• Participate in the continuous improvement process to ensure that CRM CoE runs effectively and efficiently

Degree in Computer Science, Information Technology or other related/relevant fields.