Internal Support Specialist

About Us

We’re a fast-growing startup on a mission to simplify how retail businesses integrate their processes, systems and data. Our cloud-native platform is purpose-built for retail, helping retailers connect POS, eCommerce, ERP, supply chain, loyalty, and customer data systems, faster and smarter. We’re trusted by forward-thinking retailers who want to break down silos, move at startup speed, and deliver seamless customer experiences across channels.

We are looking for an IT Support Specialist to join our team in Porto, Portugal.

What we are offering:

• The opportunity to shape the future of retail tech in a growing company;
• Full package of Salary, performance-based incentives, perks, and benefits (Health Insurance, mobile allowance, and others);
• Opportunities for career growth and development;
• Flexible work environment (hybrid) and flexible working hours;
• Wellbeing program;

What you will be doing:

• Infrastructure: deploy, manage and support servers, storage, virtualization and cloud resources; ensure availability, backups and patching.
• Network and communications: design and maintain LAN/WAN, VPNs, firewalls and QoS; monitor and troubleshoot performance.
• Microsoft 365: administer Azure AD, Exchange Online, Intunes, Teams, SharePoint and OneDrive; manage users, licenses and security policies (MFA and conditional access).
• General requirements and acquisitions: gather technical requirements, evaluate vendors and coordinate acquisitions to meet business needs.
• IT acquisitions advice: recommend equipment, licenses and services; ensure solutions fit requirements, budgets and compliance.
• User lifecycle: manage user onboarding, offboarding and profile configuration across internal systems; maintain access rights and account hygiene.
• Inventory and contracts: oversee receipt, asset tagging and inventory lifecycle; track warranties, service agreements and support contracts.
• Quality and standards: ensure service quality by following organizational standards, SLAs.
• Security: implement and enforce defined security policies and procedures; detect, report and escalate violations.

What we are looking for:

• Degrees in IT, Computer Science, Telecommunications or Computer Engineering are preferred but not mandatory.
• At least 5 years of IT support experience and knowledge in IT management.
• Experience in IT purchasing; good communication and negotiation skills.
• Proficiency in English is mandatory.
• Knowledge of Operating Systems (Windows, Linux, MacOS) and hardware.
• Proficiency in Microsoft 365 and its admin tolls (Intune, Entra, SharePoint, Exchange)
• Knowledge in automation/scripting (PowerShell).
• High level of commitment, proactivity, adaptability and versatility.
• Strong analytical, troubleshooting and problem-solving skills.
• Team worker and knowledge sharing spirit.
• Ability to maintain a positive and productive relationship with all co-workers (different stakeholders’ levels and multi-cultural environment) and 3rd parties.

What would be a plus:

• Knowledge of security technologies (Fortinet, anti-virus/malware, certificates, etc.).
• Training/certification in ITIL.
• Knowledge of the ISO27001 standard.

Ready to lead growth and make an impact? Apply now and join us in redefining how retailers connect their world.