Customer Service Representative - Troubleshooting and Support
Indexed description
Fortune Brands Innovations Customer Service Representative - Troubleshooting and Support 45 Minutes AgoSaved In-Office or Remote North Olmsted, OH, USA 35K-37K Hourly Entry level 35K-37K Hourly Entry levelManufacturingProvides remote customer support for Moen products through phone, chat, and email. Diagnoses product issues, guides customers through troubleshooting and installation, evaluates warranty eligibility, documents interactions, and determines appropriate resolutions or escalations. The role requires strong communication, empathy, critical thinking, multitasking, system navigation, and composure in a high-volume environment. Employees complete four weeks of required training and follow a rotating Monday-Friday schedule.Top Skills: Crm SystemsCustomer Support TechnologiesKnowledge Bases
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