Senior Software Engineer – Generative AI Innovation

Job Description:

Job Summary

The Senior Software Engineer – Generative AI Innovation serves as a hands-on technical leader responsible for identifying, evaluating, prototyping, and delivering Generative AI solutions that create business value for KeyBank's Institutional Banking organization. This role combines software engineering, applied AI research, solution prototyping, and emerging technology evaluation to accelerate the adoption of AI-driven capabilities across Institutional Banking. The successful candidate will work closely with business stakeholders, technology partners, and governance teams to transform ideas into working proofs of concept, guide successful solutions through governance processes, and help transition validated solutions into production. This individual is expected to operate with a high degree of autonomy, technical curiosity, and initiative while serving as a trusted advisor on emerging AI technologies, industry developments, and practical applications of Generative AI.

Essential Functions

• Design, build, and deploy proof-of-concept and production-ready Generative AI solutions using modern software engineering practices and cloud-native technologies.
• Evaluate, prototype, and validate emerging Generative AI capabilities, platforms, tools, and vendors to determine their applicability and value for Institutional Banking use cases.
• Develop AI-enabled applications and workflows using technologies such as large language models (LLMs), Retrieval Augmented Generation (RAG), agentic AI frameworks, document intelligence solutions, workflow automation platforms, APIs, and cloud services.
• Transform business ideas and opportunities into working software solutions by rapidly building prototypes, conducting technical experiments, and demonstrating viability.
• Collaborate with business stakeholders across Institutional Banking to identify high-value opportunities where AI can improve productivity, decision-making, client service, operational efficiency, or risk management.
• Provide technical input and supporting documentation for governance, risk, compliance, model review, and technology approval processes related to AI initiatives.
• Assist project teams in preparing governance submissions and articulating technical approaches, risks, controls, and implementation considerations associated with proposed AI use cases.
• Research industry trends, vendor capabilities, and emerging developments in Generative AI and communicate findings, opportunities, and recommendations to technology and business leadership.
• Design and implement integrations between AI platforms, enterprise systems, and cloud services.
• Establish and promote engineering standards, reusable patterns, and best practices for AI solution development.
• Independently develop clean, maintainable, secure, and testable code.
• Create technical documentation, reference architectures, implementation guidance, presentations, and demonstration materials to support solution adoption and knowledge sharing.
• Present prototypes, findings, recommendations, and solution roadmaps to business stakeholders and senior managers.
• Support production deployments, troubleshooting, and continuous improvement efforts for GenAI-enabled solutions.
• Maintain awareness of evolving GenAI-related regulatory, governance, security, and risk management considerations and incorporate appropriate controls into solution designs.
• Perform other duties as assigned; duties, responsibilities, and activities may change at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

• Bachelor's Degree or equivalent experience (preferred)

Required

• 5+ years of professional software engineering experience developing web-based or distributed applications.
• Demonstrated experience building software solutions using modern programming languages, frameworks, APIs, and cloud services.
• Demonstrated hands-on experience working with Generative AI technologies, large language models, AI-enabled applications, or related emerging technologies.
• Strong problem-solving skills and ability to independently navigate ambiguity and rapidly learn new technologies.
• Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
• Proven ability to take ownership of complex problems and drive solutions from concept through implementation.

• Experience with cloud platforms such as Google Cloud Platform (GCP) and/or Microsoft Azure.
• Experience implementing or evaluating RAG, agentic AI workflows, document intelligence solutions, or workflow automation platforms.
• Experience operating within regulated industries and partnering with governance, risk, compliance, security, or legal functions.
• Experience evaluating vendor technologies and making technical recommendations to business and technology leadership.
• Experience supporting proof-of-concept development, experimentation, and innovation initiatives.

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.