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IntePros Linkedin · Posted 6d ago

Application Production Support Engineer

Lake Mary, Florida, United States

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Indexed description

Location: Pittsburgh, PA or Lake Mary, FL | Hybrid

We are seeking an Application Production Support Engineer to support cloud-based, Java applications in a production environment. This role bridges application support and development, requiring strong troubleshooting skills and an understanding of end-to-end application flows, data, and system dependencies.

Key Responsibilities

  • Monitor and support cloud-based production applications.
  • Troubleshoot application, performance, and database issues; review logs and identify root causes.
  • Triage incidents and coordinate with development and database teams for resolution.
  • Support application deployments and ongoing maintenance.
  • Develop scripts and automation using Python and/or Shell to reduce manual processes.
  • Identify opportunities for application optimization and AI-enabled improvements.

Required/Preferred Skills

  • Strong Java knowledge for application troubleshooting and triage.
  • Mid-level to complex SQL skills.
  • Azure experience strongly preferred; Kubernetes is a plus.
  • Experience with Splunk, Dynatrace, or comparable monitoring tools.
  • Experience with GitLab/CI-CD and deployment processes.
  • Python and/or Shell scripting experience preferred.
  • ServiceNow, Jira, or similar production support tools.
  • Strong analytical, troubleshooting, communication, and teamwork skills.

Additional Details

  • Backgrounds in application development, application support, or production support are all relevant.
  • Financial services experience is preferred but not required.
  • Rotational evening and weekend support is required.
  • Shifts may include 7 AM–4 PM, 11 AM–7 PM, or 12 PM–8 PM.
  • Strong potential for conversion to a permanent position.

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