Director of IT Services

Role: Director of IT Services

Work Location: Jackson, MS

Work Mode: Onsite

Experience: 10+ years

Duration: 12+ months

Required Skills:

• Excellent written and verbal communication skills, including the ability
• to translate technical issues into business-level communications for
• executive audiences. Required. 2 + yrs.
• Experience with progressive information technology, including
• significant experience managing enterprise IT operations and
• infrastructure. Required. 10 + yrs.
• Experience in leadership or management, including direct supervision
• of technical teams, managers, engineers, and support personnel. Required. 8+ yrs.
• Demonstrated experience managing enterprise cloud environments,
• with specific experience in Amazon Web Services (AWS) including
• EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures. Required. 2 + yrs.
• Strong understanding of enterprise networking, including LAN/WAN,
• DNS, load balancing, wireless infrastructure, and
• telecommunications. Required. 2 + yrs.
• Experience with enterprise monitoring and observability platforms. Required. 2 + yrs.
• Experience with enterprise monitoring and observability platforms. Required. 2 + yrs.
• Experience managing IT service desk operations, including service level
• management, incident management, and customer satisfaction measurement. Required. 2 + yrs.
• Experience with IT vendor management, contract oversight, SOW development, and procurement support. Required. 2 + yrs.
• Experience managing data protection and backup solutions. Required. 2 + yrs.
• Strong understanding of cybersecurity principles, compliance
• frameworks, and IT governance in a regulated environment. Required. 2 + yrs.
• Experience working in state or federal government IT environments,
• preferably within a Medicaid, healthcare, or human services agency.
• Desired.
• Experience with CMS interoperability mandates, including FHIR APIs
• and federal healthcare data exchange standards. Desired.
• Experience with identity and access management platforms. Desired.
• Experience with infrastructure-as-code, CI/CD pipelines, and DevOps
• practices. Desired.
• Experience with NoSQL databases and healthcare integration
• engines. Desired.
• Experience managing technology migrations from on-premises data
• centers to cloud environments. Desired.
• Experience with HIPAA Security Rule compliance and CMS ARCAMPE
• security requirements. Desired.