Junior Microsoft 365 Engineer (Power Automate/AI Specialist)

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

We are seeking a Junior Microsoft 365 Engineer to support our continued growth and commitment to deliver exceptional client outcomes.

Why Join Us?

• MissionDriven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
• A Culture of Innovation: Have a fresh perspective? We want it. We encourage risktaking and continuous improvement.
• Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

Your Mission: As a Junior Microsoft 365 Engineer, you’ll help support the daily operation, monitoring, documentation, and basic administration of our Microsoft 365 environment across multiple healthcare tenants. You’ll build your technical expertise by learning our standards and best practices while performing well-defined administrative, configuration, and support tasks under the guidance of senior engineers. You’ll play an important role in maintaining a secure, reliable, and well-supported Microsoft 365 environment while developing the skills needed to grow as an engineer.

What You'll Do Day-to-Day:

• Perform routine Microsoft 365 administration across Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams following documented standards.
• Provide Tier 1/2 support for M365 incidents and service requests, escalating complex issues to midlevel and senior engineers.
• Assist with mailbox, distribution list, shared mailbox, and Teams/SharePoint site provisioning and lifecycle tasks.
• Monitor service health dashboards and help track and log recurring issues.
• Execute preapproved configuration changes and Power Automate flows built by senior staff.
• Assist with basic PowerShell / Microsoft Graph scripts under supervision to complete bulk or repetitive tasks.
• Support Teams governance and provisioning activities, including standardizing Team/channel creation.
• Apply defined Microsoft Purview retention/DLP and Defender for Office 365 policies as directed.
• Help validate MFA, conditional access, and mailbox protection settings against established baselines.
• Create and update knowledge base articles, job aids, and enduser guides.
• Partner with Service Desk and Field Services to resolve tickets and share knowledge.
• Participate in project tasks (e.g., mailbox migrations, tenant cleanup) as assigned.

• Foundational understanding of Microsoft 365 workloads, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive, and how they are administered.
• Familiarity with the Microsoft 365 admin center and core Exchange Online mailflow concepts, including mailboxes, shared mailboxes, distribution groups, and basic mail routing.
• Basic understanding of identity in Microsoft Entra ID (Azure AD), including users, groups, licensing, and multifactor authentication.
• Awareness of Power Automate and general automation concepts, with a willingness to learn PowerShell and Microsoft Graph.
• Basic exposure to Microsoft Purview (compliance) and Microsoft Defender for Office 365 / Exchange Online Protection.
• Strong troubleshooting instincts, attention to detail, and a customerservice mindset.
• Clear written and verbal communication, with eagerness to learn and follow established standards.
• Healthcare IT exposure is a plus, including awareness that endpoint issues may impact clinical workflows and require heightened urgency.

• An Associate degree in Information Technology, Computer Science, or a related field is preferred; equivalent handson industry experience may be considered in lieu of a degree.

• Relevant Microsoft certifications or training are preferred, such as Microsoft 365 Administrator, Teams Administrator, SharePoint Administrator, Messaging Administrator, or related Microsoft cloud and collaboration technologies.

• Capability for sedentary work, including sitting for long periods and occasionally exerting up to 25 pounds of force.

• This is a remote position with occasional travel to Xtensys, customer, or healthcare partner locations based on business needs, generally up to 10%.
• Occasional afterhours or weekend support may be required for scheduled maintenance, system validation, incident response, or participation in an oncall rotation, based on business needs.