Client Support Specialist

Flywire Client Support Specialist YesterdaySaved Hybrid Chicago, IL, USA 45K-60K Annually Junior 45K-60K Annually JuniorFintech • Payments • SoftwareProvides first-line technical support for hospitality and e-commerce customers through Zendesk, resolving routine issues, troubleshooting platform and payment problems, and escalating complex cases. Maintains clear customer communication, documents solutions, creates knowledge-base content and SOPs, tracks bugs with Engineering, and supports high-volume ticket queues. Requires collaboration with Tier-2 teams and occasional customer calls, screen shares, trainings, holiday, or on-call support.Top Skills: Browser Developer ToolsConfluenceDatadogHospitality Saas PlatformsJIRAPdf Conversion ToolsZendeskZendesk Explore