Systems Operations Specialist

Systems Operations Specialist | Purpose Financial

Keep Systems Running. Keep the Business Moving.

Who We Are

For over 25 years, Purpose Financial and our family of brands—including Advance America and Purpose Money—have been dedicated to making financial solutions accessible, simple, and straightforward for millions of Americans. With 2,500+ employees across 800+ locations in 23 states, we're committed to helping each customer achieve their version of financial stability.

At Purpose Financial, technology isn't just infrastructure—it's the backbone that powers every transaction, every customer interaction, and every branch across the country. We're seeking a technically sharp and proactively minded Systems Operations Specialist to join our Tech Ops and Production Support team. In this role, you'll report to the Sr. Manager of Technical Operations and serve as a critical hands-on contributor—keeping our systems, applications, and environments running reliably so our business never skips a beat. If you love solving complex technical puzzles, thrive in fast-paced environments, and want your work to have a direct and measurable impact on the operations of a national financial services organization—this role is for you.

What You'll Do

• Obsess Over Customers by providing responsive, high-quality support for Field Operations and the Service Desk—ensuring hardware, software, and point-of-sale systems are configured, deployed, and running so our branches can serve customers without interruption
• Embody Integrity by understanding and enforcing all corporate policies including Purpose Financial's Code of Ethics and Information Security Policies—ensuring peripherals, systems, and environments meet compliance, security, and quality standards at every stage
• Be Decisive by independently identifying, communicating, escalating, and resolving technical issues between Technical Operations and customers or consumers—acting with urgency and clarity when systems need attention
• Lead with Vision by developing and maintaining operational documentation—standards, procedures, process diagrams, and support references—that elevate the maturity and reliability of the broader Tech Ops organization
• Go Bold by driving continual process improvement across production systems, deployments, and monitoring practices—always looking for ways to make operations better, faster, and more stable while reducing maintenance overhead
• Care Always by operating as a collaborative, cross-functional team member—willing to cross-train, cross-support specialist roles, and build strong working relationships at all levels of the organization
• Show Up to Coach Up by providing Tier 1/2 support as part of a rotating on-call schedule and supporting remote technicians with hardware installations, imaging, and POS certifications—ensuring your teammates and field staff are equipped to succeed
• Better You, Better Everyone by staying current on emerging tools, technologies, security requirements, and best practices—continuously bringing new skills and efficiencies to the team and the broader organization

What You'll Do (Day-to-Day)

Systems Support & Hardware Operations

• Windows 10 LTSB hardware replacement support, including vendor and hardware/software selection, configuration, testing, and imaging of new hardware and peripherals
• Manage, configure, and provision Branch hardware peripherals including printers, scanners, card readers, tablets, and signature pads—ensuring compliance with software and firmware update requirements
• Provide CVE, Windows security patch, hotfix, and vulnerability remediation support for new Branch hardware and software—administering deployment tools such as Intune, PDQ, and others
• Installation, testing, and certification of POS software(s), including remote technician support and POS operations certification

Production & Environment Management

• Manage the delivery of batch processes and services supporting live production systems, including reports, data extracts, and file movements
• Manage environments by maintaining and deploying applications, application servers, databases, and software in coordination with each environment's designated owner
• Manage application migrations and deployments as part of SDLC-compliant environments across development, quality assurance, user certification, and production release stages

Monitoring & Documentation

• Develop and maintain 24x7 monitoring of systems and processes to support Tier 1/2 on-call coverage as part of a rotating schedule
• Develop and maintain operational documentation including standards, procedures, process diagrams, process inventory, and support references

Enterprise POS & Scripting

• Provision new business locations within enterprise point-of-sale systems
• Support and maintain enterprise POS systems including workstation imaging, deployments, configuration, advanced scripting, and Oracle/SQL DB querying

Process Improvement

• Continuously analyze and improve production processes with the goal of making them better, faster, and more stable while reducing maintenance requirements

What You'll Bring

• AA or AS in an IT-related field, or equivalent experience
• 2+ years of experience within the IT field or equivalent undergraduate education
• Operating system experience across Windows, Linux, and Unix environments
• Experience with Windows/DOS batch files, shell scripting, SQL, and/or PERL
• Experience with application servers, web servers, databases, and schedulers
• General working knowledge of technical systems, quality standards, security concerns, production environments, and systems monitoring
• Experience in the manipulation and movement of data and files
• Excellent written and verbal communication skills with the ability to develop and maintain business relationships across all levels
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry and products
• Strong problem-solving skills with the ability to design, build, monitor, and troubleshoot production processes, software, systems, and environments
• Self-starter mentality with the ability to assume a high level of responsibility and operate with minimal supervision
• Adaptability and flexibility to thrive in a dynamic, high-volume, fast-paced environment
• Preference given to candidates from a technical background looking to strengthen and expand their expertise

What We Offer

Comprehensive Benefits That Matter

• Health/Life Benefits, HSA with Employer Seed, and 401(k) with Company Match
• Generous Paid Time Off, Paid Parental Leave, and Company Paid Holidays
• Employee Assistance Program supporting your total wellbeing
• Onsite gym, valet parking, and complimentary snacks/drinks at our downtown Greenville headquarters

Invest in Your Future

• Tuition Reimbursement to advance your career
• Career growth opportunities in a stable, thriving financial services organization
• Direct exposure to enterprise-level production systems, infrastructure, and IT operations
• Rewards & Recognition Program celebrating your contributions

Culture & Community

• A collaborative, supportive environment guided by our nine core principles
• Meaningful work that directly powers the operations of 800+ locations nationwide
• Cross-functional partnerships across Field Operations, Service Desk, Technology, and Production Support teams
• Business casual work environment with a strong sense of community and belonging

Ready to Have Purpose?

Join us in building and maintaining the technology infrastructure that keeps Purpose Financial's national operations running every single day. If you're passionate about systems reliability, thrive in a hands-on technical environment, and want your work to have a real and immediate impact—we want to hear from you. Apply today!

Position Details

Position Type: Full-Time, Non-Exempt

Hours per Week: 40

Travel: Minimal

Reports To: Sr. Manager, Technical Operations

Purpose Financial will not provide sponsorship for employment-based visas or immigration benefits for this position. Applicants must be legally authorized to work in the United States without requiring immigration sponsorship now or in the future.

Current or future immigration sponsorship includes, for example: H-1B, E-3, TN, O-1, CPT, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency or otherwise requiring the entry of the company as your immigration employer of record in government records.