Consolidated AI Platform Operations Engineer - L2

Position profile: Provides consolidated L2 operations support for Neo4j, Palantir Foundry, and agents running on Foundry, covering platform availability, performance, deployments, permissions, and production stability.

Key Responsibilities

• Monitor platform health, capacity, performance, scheduled jobs, pipelines, agents, and deployment status.
• Troubleshoot failures across data connections, builds, compute, permissions, and platform configuration.
• Distinguish platform, data, integration, and application-code issues and route them correctly.
• Support incident response, change control, post-incident reviews, and problem management. Build operational dashboards, alerts, automated health checks, and clear runbooks.
• Required skills and experience: Hands-on experience operating production data, cloud, graph, or AI platforms.
• Working knowledge of Neo4j and Palantir Foundry operations, including jobs, pipelines, compute, connectivity, permissions, and deployment support.
• Strong troubleshooting skills with Python and SQL for diagnostics and automation.
• Experience with monitoring, alerting, incident management, SLAs/SLOs, and on-call support.
• Ability to work across engineering, infrastructure, security, and vendors.