Customer Success Manager II, Enterprise

Braze Customer Success Manager II, Enterprise 28 Minutes AgoSaved Easy Apply Hybrid San Francisco, CA, USA Easy Apply 95K-120K Annually Mid level 95K-120K Annually Mid levelMarketing Tech • Mobile • SoftwareManage enterprise customer relationships for Braze, serving as a trusted advisor and primary contact. Drive renewals, retention, product adoption, customer advocacy, success planning, and upsell opportunities. Analyze product usage and account health, conduct business reviews, provide strategic guidance and training, coordinate technical and onboarding teams, communicate customer feedback internally, and support complex accounts with multiple stakeholders. The role includes onsite customer engagement and potential international travel.Top Skills: APIsDirect MarketingHTMLMarketing AnalyticsMarketing AutomationMobile TechnologySaaS