Director, Enterprise Experience Strategy and Design - Remote

Optum Director, Enterprise Experience Strategy and Design - Remote 2 Hours AgoSaved In-Office or Remote Eden Prairie, MN, USA 135K-231K Annually Expert/Leader 135K-231K Annually Expert/LeaderArtificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • AnalyticsLeads enterprise experience strategy, human-centered design, AI-enabled transformation, research, analytics, and omnichannel experience optimization. Develops journey maps, service blueprints, experience architectures, business cases, measurement frameworks, and strategic roadmaps. Builds and mentors high-performing teams, facilitates innovation, aligns executive stakeholders across a matrixed organization, and drives measurable improvements in consumer, provider, and client outcomes, operational performance, satisfaction, retention, and growth.Top Skills: Artificial IntelligenceFigmaLucidchartMiroMural