Director, Customer Success
Indexed description
SambaSafety Director, Customer Success 2 Hours AgoSaved Remote or Hybrid United States 120K-150K Annually Expert/Leader 120K-150K Annually Expert/LeaderInsurance • Logistics • Software • Transportation • Business IntelligenceLeads Customer Success strategy for Workforce and Insurance customers, managing seven CSMs and enterprise relationships. Owns retention, net revenue retention, expansion, customer journey optimization, segmentation, executive business reviews, strategic account plans, and Sales-to-CS coordination. Uses customer data, automation, and AI-enabled tools to improve efficiency and outcomes. Coaches a distributed team, manages organizational change, and partners cross-functionally to reduce churn and drive customer value.Top Skills: Ai-Enabled ToolsApi IntegrationsAutomationCustomer Success PlatformsSaaS
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