Globe Life
Builtin · Indexed 2026-09-23
Customer Retention Trainer (Remote)
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Indexed description
Globe Life Customer Retention Trainer (Remote) 2 Hours AgoSaved Remote USA Mid level Mid levelInsurance • Financial ServicesDevelop, deliver, and evaluate training programs for customer retention representatives. Responsibilities include creating curricula and instructional materials, conducting onboarding and coaching sessions, monitoring call quality, providing feedback, supporting call center operations, testing new systems, identifying training gaps, and improving program effectiveness. The role also collaborates with supervisors and managers to ensure representatives meet customer service and performance standards.
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