Business Excellence and Transformation Manager

Purpose

The Business Excellence Manager will play a crucial role in transforming capabilities, optimising processes, and cultivating a culture of performance improvement. This leader will spearhead strategic projects that drive operational excellence, digital innovation, and end-to-end (E2E) process transformation, ensuring scalability and resilience for future challenges.
They will develop and implement global standards for operational processes while coaching and building capabilities across cross-functional teams to promote continuous improvement and lean leadership. As a change agent, they will integrate digital tools and strategies to streamline workflows and foster innovation, aligning initiatives with organisational goals and enhancing AO's productivity. The ideal candidate will possess a strong background in leading project management and strategic process improvements, with an emphasis on developing a robust culture of operational excellence and efficiency.
As a Business Excellence Manager at you will have the opportunity to lead
initiatives that enhance our operational capabilities, ensuring we meet our strategic ambitions and continue to transform the lives of patients globally.

Responsibilities

Technical Pillar:
 Support Delivery Supply Efficiency Strategy:
o Lead initiatives to enhance supply chain efficiency, implementing
strategies to optimise resource allocation and minimise waste.

 Continuous Improvement:
o Drive a culture of continuous improvement by implementing Lean
methodologies and ensuring teams are equipped with the tools and
knowledge for ongoing enhancements.

 Standardised Work and Problem Solving:
o Orchestrate and adapt standardised work processes, ensuring
consistency and quality across operations. Facilitate problem-solving
workshops to foster innovation and efficiency.

 Value Stream Management:
o Conduct value stream mapping to identify bottlenecks and
inefficiencies. Implement improvements that enhance workflow and
product delivery.

 Design for Six Sigma and Certification:
o Support the deployment of Design for Lean/Six Sigma methodologies
to ensure high standards of product and process excellence.

 Metrics and Performance Management:
o Develop and implement metrics that accurately measure performance.
Use data-driven insights to guide strategic decisions and
improvements.

 Digital Tier Management:
o Oversee digital transformation projects, integrating advanced digital
solutions to streamline processes and improve decision-making
capabilities.

Management Pillar:

 Strategy Deployment and Reporting:
o Support the implementation of global strategies and ensure alignment
with corporate objectives.

 Meeting Excellence Program:
o Lead efforts to enhance the effectiveness and productivity of meetings,
fostering a culture of excellence in communication and collaboration.

 Maturity Assessment Management:
o Conduct maturity assessments to evaluate organisational capabilities.
Develop action plans to address gaps and drive continuous
improvement.

 Strategic Improvement Activities:
o Lead and support initiatives aimed at improving organisational
performance, fostering a high-performance culture through training,
coaching, and stakeholder engagement.

 Business Governance Processes:
o Develop and refine business governance processes to enhance
operational efficiency and performance management.

 Mentoring and Coaching:
o Provide guidance and support to Program Sponsors, Managers, and
Lead End Users, enhancing their ability to execute strategies effectively.

People Pillar:

 People and Culture Strategy:
o Facilitate the execution of strategies aimed at enhancing workplace
culture and employee engagement, ensuring alignment with corporate
values.

 Project Recognition and Engagement:
o Support initiatives that recognise and reward exceptional project
outcomes and contributions, boosting employee morale and
engagement.

 Learning and Development:
o Lead programs that learning, ensuring employees have the skills and
knowledge required to excel.

 Onboarding:
o Oversee comprehensive onboarding programs that effectively
integrate new hires into the organizations culture and operations.

Qualifications/Experience

o Bachelor's degree in science, engineering, business, or a related field is
required.
o A Master's degree or equivalent experience.
 Certification:
o Desirable certifications include Lean Six Sigma (Black Belt preferred),
PMP, Change Management, or Strategic Management, demonstrating
a commitment to operational excellence.
o Power BI
 Experience:
o 3 years of experience in delivering strategy and business excellence
systems, or a similar role within a complex, matrixed organisation
(preferably in a GxP environment).

 Skills:
o Proven decision-making ability and strong communication skills.
Capable of influencing cross-functionally and working collaboratively
across diverse teams.
o Strong analytical and problem-solving skills, demonstrating a results-
oriented mindset.