Lead Software Engineer

Help AG is looking for a hands-on Lead Software Engineer to serve as a core technical anchor for our engineering team. This role blends deep, end-to-end/ full-stack software development with technical leadership — you'll be expected to write production code, own system architecture and infrastructure decisions, mentor engineers, and provide expert-level (L2/L3) production support, including root cause analysis on critical issues.

This is not a purely managerial role. We need someone who still enjoys being in the code, can dive into production incidents, and can guide a team through complex technical decisions with credibility earned through hands-on expertise.

Responsibilities

• Lead end-to-end software development activities: design, coding, testing, deployment, and production support.
• Own and evolve system architecture and infrastructure for scalable, resilient applications.
• Provide L2/L3 production support, including hands-on troubleshooting and Root Cause Analysis (RCA) for critical incidents.
• Act as the technical backbone of the team — guide, mentor, and unblock other engineers on complex problems.
• Design and implement full-stack solutions, from backend services to front-end interfaces.
• Work on AI-driven projects and initiatives, integrating AI/ML capabilities into production systems.
• Manage cloud infrastructure and networking components, including NSGs, ingress controllers, proxies, and application gateways.
• Drive DevOps practices and CI/CD pipelines, with a strong focus on Azure DevOps.
• Support the wider engineering team, internal stakeholders, and customers with technical guidance and issue resolution.
• Contribute to a culture of engineering excellence, code quality, and continuous improvement.

Qualifications & Skills

• 10+ years of hands-on software engineering experience, covering the full software development lifecycle.
• Background or working knowledge of cybersecurity practices and principles preferred.
• Proven experience owning production systems, including direct involvement in troubleshooting live production issues.
• Prior experience working on AI-related projects.
• Strong expertise in Java and Spring / Spring Boot.
• Working proficiency in Python.
• Front-end development experience with React.js.
• Strong hands-on experience with Kubernetes.
• Cloud infrastructure expertise across Azure and Oracle Cloud Infrastructure (OCI).
• Good networking knowledge: NSGs, ingress, proxies, and application gateways.
• Expert-level DevOps experience, particularly with Azure DevOps pipelines.
• Solid grounding in software design and system architecture principles.
• Demonstrated ability to lead and technically mentor a team of engineers.
• Excellent communication skills, with an energetic, ownership-driven attitude.
• A "core technical" go-to person the team can rely on for guidance.
• Strong communicator who can work across engineering, support, and customer-facing conversations.
• Passionate, energetic, and proactive approach to problem-solving.
• Comfortable operating in a hybrid, fast-paced environment with production ownership.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual Flights Tickets.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

About Us

Help AG, the cybersecurity arm of e&, is the Middle East's trusted cybersecurity partner, enabling governments, enterprises and critical industries to innovate with confidence. Combining strategic consulting, advanced managed security services and deep technology expertise, Help AG helps organisations strengthen cyber resilience, secure AI adoption and build trusted sovereign digital environments. With regional expertise and a customer-first approach, Help AG delivers end-to-end cybersecurity capabilities designed to protect critical operations, manage evolving risks and support secure digital transformation. Through continuous innovation, trusted partnerships and measurable outcomes, Help AG enables organisations to remain resilient, prepared and confident in a complex digital world.