System Administrator 2 (Cloud), Digital Technology Solutions

Current UC employees must apply internally via SuccessFactors

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Job Overview

The System Administrator 2 (Cloud) position is a member of the System Administration Team at the university and as such supports, maintains, monitors and implements the university's enterprise systems and services within GCP, AWS and Azure cloud environments.

This position works with senior members of the System Administration staff to provide incident support, fulfill customer requests, and participate in the deployment of systems and services as part of the department's ongoing initiatives. This is an intermediate level professional System Administration position reporting to the System Administration Manager within central IT.

Essential Functions

• Support and deploy technology to support services provided by central IT, including data storage, Active Directory, DNS, servers, cloud technologies and virtualization; specific duties will vary according to the life cycle and the technical complexity of the systems and services.
• Configure, maintain and manage enterprise class storage and server hardware, software and services. Travel throughout the university’s campuses and to other remote facilities as necessary.
• Monitor utilization and performance of systems and service; test and evaluate systems to eliminate problems and make improvements.Collaborate with clients, technical staff and vendors on service request fulfillment.
• Troubleshoot system failures escalating to senior technicians or vendors as appropriate; monitor incoming incident reports and collaborate with departments and end users to resolve problems.
• Participate in 24x7 on call rotation responding to service outages as defined in the department’s standard operating procedures; serve as the initial System Administration escalation contact for Tier 1 (help desk) support while on call.
• Develop and maintain documentation for systems and services, managed by the department, to be used by other engineers or the university community.
• Ensure the security of the university’s shared services by implementing the policies and practices that prevent and monitor unauthorized access, misuse or denial of service to a computer or other network-accessible resources.
• Serve as a competent professional sharing attained knowledge with peers.
• Performs related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

• Valid Driver’s License

Required Experience

• Experience with implementing enterprise class IT technologies
• Advanced working knowledge of computer systems, IAM, security, network and systems administration, data storage systems related to GCP\AWS\Azure cloud technologies
• Advanced work experience with GCP, Terraform, Ansible, GitHub, Kubernetes, Docker
• Strong critical thinking and decision-making skills
• Excellent project management skills and the ability to prioritize
• Firm grasp on IT infrastructure and operations best practices
• Strong Customer Service Skills

Additional Qualifications Considered

The ideal candidate will have working knowledge with Google Cloud Infrastructure Manager, AWS CloudFormation, Azure Resource Manager, Ruby, Python, PowerShell, GitHub, Ansible, Chef, Puppet, Salt, Terraform, Jenkins, Apache Maven, YAML, JSON, Slack, Wiz, Informatica. Experience working with ServiceNow and PAM applications preferred. Other desired skills include: Nutanix AHV, VMWare, Linux, Windows\AD Administration, DNS, LDAP, Networking, Hyper-converged infrastructure, SQL cluster technologies, F5 BIG-IP load balancing and HPC Administration. Certifications: AWS Certified Solutions Architect, GCP Cloud Architect, MS Certified Azure Administrator\Solution Architect, Nutanix Certified Professional, VCP, RHCS, RHCSA, MCSE, MCSA SNCP, CCSP, SNIA, CCIE, CCNP, BCNE

Physical Requirements/Work Environment

• Sitting - Continuously
• Repetitive hand motion (such as typing) - Continuously
• Hearing, listening - Continuously
• Talking - Often
• Standing - Often
• Walking - Often
• Bending - Seldom
• Climbing stairs/ladders - Seldom
• Crawling - Seldom
• Crouching - Seldom
• Kneeling, squatting - Seldom
• Lifting - over 50 pounds - Seldom
• Lifting - up to 20 pounds - Seldom
• Lifting - up to 50 pounds - Seldom
• Pulling, pushing - Seldom
• Reaching overhead - Seldom
• Stooping - Seldom
• Noise: There is sufficient noise to cause you to shout in order to be heard above the noise level.
• Hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts of machinery or tools used to perform work, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals.

Compensation And Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include:

Salary/Hourly Pay Rate Information: [[custRCM_PostingSalary]]

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our Careers Page.

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click here for a list of acceptable documents.

Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider “easy apply” applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at [email protected].

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

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