Tech Ops Engineer

We are seeking a TechOps Engineer to support and enhance the engineering platforms and development tooling used across a global technology-driven organization. This role will focus on maintaining critical software development platforms, supporting internal users, troubleshooting complex technical issues, improving platform reliability, and driving automation and operational excellence.

Responsibilities

• Administer and support developer tooling platforms used across the software development lifecycle.
• Investigate and resolve platform incidents, service requests, and user issues.
• Monitor platform health, performance, availability, and capacity to ensure reliable service delivery.
• Troubleshoot and support CI/CD pipelines, integrations, and deployment workflows.
• Perform platform upgrades, maintenance activities, configuration changes, and performance tuning.
• Partner with engineering, infrastructure, security, and cloud teams to resolve complex technical challenges.
• Develop and maintain operational documentation, support procedures, and runbooks.
• Identify recurring issues and implement long-term improvements through automation and process optimization.
• Participate in an on-call rotation supporting business-critical development platforms.
• Contribute to modernization and migration initiatives across the tooling ecosystem.

Required Experience

• 5+ years of experience in TechOps, Platform Engineering, DevOps, Systems Administration, or Infrastructure Operations.
• Strong experience administering software development and collaboration platforms.
• Experience supporting artifact repositories and software package management solutions.
• Hands-on experience with cloud infrastructure, preferably AWS.
• Experience supporting Kubernetes-based environments.
• Strong troubleshooting skills across applications, integrations, and infrastructure.
• Experience diagnosing performance issues and supporting high-availability production environments.
• Experience with Infrastructure as Code and configuration management tools.
• Familiarity with CI/CD tooling and software delivery pipelines.
• Strong analytical, problem-solving, and communication skills.

Preferred Technologies

• AWS (EC2, RDS, Kubernetes/EKS)
• Terraform
• Ansible
• Kubernetes
• CI/CD platforms
• Artifact repositories
• Developer collaboration and workflow tools
• Linux administration