Service Delivery Manager

Clearwater Analytics (CWAN) Service Delivery Manager 6 Hours AgoSaved Hybrid Boise, ID, USA Senior level Senior levelFintech • Software • Financial ServicesManages client service delivery, engagement, reporting, operational performance, and relationship health for financial services customers. Oversees service standards, delivery metrics, client inquiries, training, issue resolution, and client feedback. Partners with sales and support teams to demonstrate service value, identify expansion opportunities, improve product offerings, and reduce downtime and support costs. Mentors analysts and maintains expertise in investment accounting and financial services.Top Skills: MS Office