Senior/ Lead Site Reliability Engineer

LINE MAN Wongnai is one of Thailand's fastest-growing technology companies, operating three core business groups: On-demand Services under the LINE MAN brand, the leader in food delivery, mart delivery, messenger, transportation, and telepharmacy; Merchant Digital Solutions under the Wongnai brand, the leading provider of POS and digital solutions for merchant management, beauty, and wellness clinics; and Pay & Financial Services under the LINE Pay brand, an integrated online and offline payment platform.

As a data and AI-driven company, our mission is to Digitalize Everyday Life Services, guided by our core values: Innovate Faster, Go Deeper, and Respect Everyone. Together, we power a digital ecosystem that serves 10 million users, 520,000 active online and offline merchants, and over 290,000 active riders and drivers nationwide.

Join us, and you'll work alongside talented, driven people who take real ownership from day one. Here, your work won't just move a project forward, it'll shape how millions of people live every day.

What you’ll Do:

• Support services before they go live such as system design consulting, capacity planning, and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity.
• Improve monitoring, alerting and resilience of systems.
• Practice sustainable incident response and blameless postmortems.

• 3-5+ years of experience in a Site Reliability Engineering (SRE) role, with a proven track record of designing and implementing scalable and reliable infrastructure solutions.
• Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.
• Experience in designing, analyzing, and troubleshooting micro-services.
• Understanding of monitoring, logging, and tracing systems to help teams quickly detect problems such as ELK, Prometheus, Grafana, Jaeger.
• Fluency in both Thai and English, with excellent written and verbal communication skills in both languages.

• Experience with Linux and Network administration skills for troubleshooting.
• Familiar with Cloud Platform (AWS or Google Cloud) and Kubernetes.
• Experience programming in Go or similar is an advantage.
• Experience designing and managing MongoDB and MySQL databases is an advantage.
• Knowledge in Security and how to test is an advantage.