Senior ServiceNow Architect — CPQ / Sales and Order Management (AI-focused) - 80% Remote (Madrid)

Description

Senior ServiceNow Architect to build and extend CPQ and quote-to-order solutions within ServiceNow's CRM and Industry Workflows portfolio, working across Sales and Order Management (SOM), Customer Service Management (CSM) and the Logik.ai-powered CPQ capability.

This is a hands-on platform development role for an experienced ServiceNow architect with demonstrable AI capability on the Now Platform. ServiceNow development experience and AI/Now Assist experience are both prerequisites. CPQ-specific and Logik.ai product knowledge can be developed on the job for a candidate who already brings the platform and AI foundation.

Duties And Responsibilities

• Design, develop and configure solutions across Sales and Order Management, CSM and CPQ, including product catalogue, quoting, pricing logic and order orchestration.
• Build and extend CPQ capability on the Logik.ai-powered stack: configuration rules, pricing logic, transaction handling, and integration with the wider ServiceNow order lifecycle.
• Develop AI-enabled capability using Now Assist and AI Agent Studio — designing AI agents, skills and prompts to support quoting, product discovery and sales workflows.
• Build integrations between CPQ/SOM and external systems (CRM, ERP, billing) using REST APIs, IntegrationHub and custom spokes.
• Develop scoped applications, business rules, script includes, flows and UI (UI Builder / Now Experience) to the highest technical standard.
• Translate commercial requirements — product structures, pricing, discounting, approvals — into maintainable platform logic.
• Guide and review the work of mid-level and junior developers; act as a technical reference point for CPQ and AI-related build decisions.
• Contribute to the growth of the practice's CPQ and AI capability: reusable assets, standards and internal knowledge sharing.
• Support scoping and estimation of CPQ and AI workstreams.

Required Qualifications & Experience

• The position requires working from the office in Madrid 2-3 days per week.

Academic Background

• Degree or equivalent in Computer Science, Information Technology, Engineering or a related field.

Professional Certification — required

• ServiceNow Certified System Administrator (CSA) — required.
• ServiceNow Certified Application Developer (CAD) — required.
• CIS certification in a CRM-family product line (CIS-CSM or equivalent) — strongly preferred.
• Note: no standalone ServiceNow certification currently exists for Now Assist / AI or agentic capability. AI experience will be assessed through demonstrated hands-on build work, not certification.

Years & Area Experience

• 4+ years of hands-on ServiceNow platform development. Non-negotiable.
• Demonstrable delivery experience in ServiceNow CRM and Industry Workflows — Sales and Order Management, CSM, Product Catalogue or Order Management.
• Hands-on experience building AI capability on the Now Platform — Now Assist, AI Agent Studio, AI agents, or Virtual Agent/Predictive Intelligence at a build (not demo) level.

Technical Skills — Required

• Strong ServiceNow scripting: JavaScript, GlideRecord, server-side and client-side scripting, script includes, business rules, ACLs.
• Flow Designer, IntegrationHub, scoped application development.
• REST/SOAP API integration, authentication patterns (OAuth/JWT), transform maps and data import.
• Now Assist / AI Agent Studio: configuring AI agents and skills, prompt design, grounding AI in platform data.
• UI development: UI Builder / Now Experience or Service Portal.
• Automated Test Framework (ATF) and source control (Git) / update-set discipline.

Technical skills — desired (ramp-up areas, not entry filters)

• Logik.ai experience — configuration and solving engine, pricing logic, composable/API-first implementation patterns. Rare in the market; treated as a strong differentiator.
• CPQ domain knowledge: product configuration, constraint-based rules, pricing and discounting models, quote-to-cash processes.
• CPQ experience on other platforms (Salesforce CPQ / Revenue Cloud, Oracle CPQ, SAP CPQ/Callidus, Conga, PROS, Tacton).
• Agentic AI patterns beyond the platform: MCP-based integrations, multi-agent orchestration.
• Industry exposure to complex-product sectors: manufacturing, high-tech, telecommunications, industrial, medical devices.

Soft skills

• Strong ownership and accountability for technical quality and delivery.
• Able to communicate with commercial stakeholders (sales, pricing, finance) as well as technical teams.
• Analytical mindset; able to decompose complex commercial rules into structured, maintainable logic.
• Consultative — challenges requirements constructively and presents options with pros, cons and risks.
• Comfortable working in a fast-evolving product area with limited established precedent.
• Excellent written and verbal communication in English.

What We Offer

• Early role in building a CPQ and AI practice on a newly established, high-demand ServiceNow capability.
• Company-sponsored training on Logik.ai CPQ and ServiceNow AI capability, plus continued certification support.
• Work on complex, high-visibility CRM transformation engagements.

Company

Being part of THEWHITEAM means joining a company made up of professionals with extensive experience in technology consulting.

We firmly believe that companies and clients set the direction of the industry, but it is people who build it. We consider it essential that our organization is founded on our greatest asset and key differentiator: our people.

Benefits

• We operate under the Spanish Consulting and Market Research Collective Agreement.
• We offer 23 vacation days per year.
• We provide 14 salary payments per year: 12 monthly payments plus 2 additional payments (June and December).
• As part of our flexible benefits package, you can request childcare vouchers as well as private medical and dental insurance.