Major Incident Manager

Zscaler Major Incident Manager YesterdaySaved Easy Apply Remote or Hybrid USA Easy Apply 124K-155K Annually Entry level 124K-155K Annually Entry levelCloud • Information Technology • Security • Software • CybersecurityOwn major Zscaler service incidents from declaration through resolution and post-mortem. Lead cross-functional incident bridges, coordinate engineering, product, support, and regional teams, provide customer and executive updates, author Root Cause Analysis reports, analyze incident trends, and drive preventative improvements. The role supports federal and commercial customers, includes global on-call rotations, and requires U.S. citizenship.Top Skills: Ai ToolsDnsFtpHttp/SSalesforce Service CloudSmtpSsl/TlsZscaler Client ConnectorZscaler ZdxZscaler ZiaZscaler Zpa