Sr. Digital Product Manager, Purchase Experience

Zoro Sr. Digital Product Manager, Purchase Experience YesterdaySaved Hybrid Chicago, IL, USA 127K-212K Annually Senior level 127K-212K Annually Senior leveleCommerce • Information Technology • Retail • IndustrialOwn the strategy, development, and optimization of Zoro’s order management systems and customer service tools. Lead the order lifecycle across placement, fulfillment, delivery, modifications, cancellations, and returns. Design self-service and microservices-based tools, automate exception workflows, implement tracking and proactive notifications, and develop analytics capabilities. Partner with engineering, UX, operations, marketing, and other teams to deliver scalable, reliable solutions for high-volume ecommerce operations.Top Skills: Analytics DashboardsAPIsChatbotsEmailEnterprise Resource Planning (Erp)MicroservicesOrder Management Systems (Oms)SmsWarehouse Management Systems (Wms)