Manager, Customer Service I

Chewy Manager, Customer Service I YesterdaySaved Hybrid Richardson, TX, USA 50K-60K Annually Mid level 50K-60K Annually Mid leveleCommerce • Healthtech • Pet • Retail • PharmaceuticalLeads and coaches contact center floor leadership, builds high-performing customer service teams, improves operational efficiency, and enhances customer experience. Uses data to identify performance gaps, develops action plans, establishes process SOPs, delivers performance feedback, and supports leadership onboarding and career development. Requires experience managing large, high-volume contact center teams, strong coaching and communication skills, proficiency with Excel and Microsoft Office, and possible travel.Top Skills: ExcelMS Office