Technical Customer Care Specialist I (Dealertrack FI)
Indexed description
Cox Enterprises Technical Customer Care Specialist I (Dealertrack FI) 38 Minutes AgoSaved Remote or Hybrid United States 17-25 Hourly Junior 17-25 Hourly JuniorArtificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • CybersecurityProvides remote technical customer support for Dealertrack and Cox Automotive products through phone, email, and chat. Resolves routine application and product issues, documents cases in CRM, trains customers on product usage, coordinates with internal teams, and follows up through resolution. Requires strong troubleshooting, communication, customer service, and documentation skills, with flexibility for variable shifts, Saturdays, and overtime.Top Skills: Cox AutomotiveCRMDealertrackGenesys PurecloudSalesforce
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