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HiBob Builtin · Indexed 2026-09-22

Senior Technical Support Specialist (NYC)

Remote or Hybrid, Oregon, United States 66K-80K Annually Remote

Senior level Builtin
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Indexed description

HiBob Senior Technical Support Specialist (NYC) 16 Minutes AgoSaved Remote or Hybrid US 66K-80K Annually Senior level 66K-80K Annually Senior levelHR Tech • Information Technology • Professional Services • Sales • SoftwareProvide advanced technical support to SaaS customers, resolving complex product, integration, API, and service issues. Manage escalations, investigate root causes, coordinate with Engineering, support Premium customers, mentor teammates, create Help Center content, and improve team processes. The role requires strong communication, customer empathy, troubleshooting expertise, and the ability to manage multiple priorities across time zones while meeting support KPIs.Top Skills: APIsAsanaAtsHrisIamSaaSSlackSsoZendeskZoom

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