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Tata Consultancy Services Linkedin · Posted today

AWS Connect Architect

Parsippany, New Jersey, United States

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Job Description

Desired Competencies (Technical/Behavioral Competency)

  • Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles.
  • Expertise with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway.
  • Sound understanding of IVR/IVA flows, Conversational Design, and Lex Bot integrations.
  • Experience integrating Connect with CRMs
  • Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting.
  • Experience with Kinesis streaming, call event logs, and analytics pipelines.
  • Good knowledge of AWS security (IAM, roles, policies, encryption).
  • Deployment experience using Terraform/CloudFormation and DevOps pipelines.
  • Strong documentation, communication, and solution-design skills.
  • AWS Certifications: Solutions Architect Associate/Professional, Developer Associate.
  • Experience with AI/ML, Contact Lens, sentiment analysis, and analytics.
  • Knowledge of WFM/WFO tools (e.g., Verint, NICE).
  • Experience with monitoring and debugging using CloudWatch Insights and X-Ray.
  • Familiarity with Kinesis, Redshift, Athena, QuickSight for reporting.

Salary Range-$100,000-$160,000 a year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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