ServiceNow Developer

Job Summary:

We are seeking an experienced ServiceNow Developer to design, develop, test, implement, and support solutions on the enterprise ServiceNow platform.

This is a hands-on development position, not a ServiceNow Administrator role. Candidates must have demonstrated experience writing code and developing ServiceNow solutions.

This engagement addresses an immediate need for ServiceNow development capacity while supporting the State's long-term staffing strategy. The selected candidate should be able to contribute immediately and have the skills and organizational fit to become a long-term member of the State's ServiceNow team.

Candidates must be willing and eligible to pursue transition to a State merit position if the opportunity becomes available.

Responsibilities:

• Design, develop, test, and deploy ServiceNow solutions.
• Develop JavaScript using ServiceNow and Glide APIs.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Develop workflows and automation using Flow Designer.
• Develop Service Catalog items, forms, approvals, and workflows.
• Develop and maintain REST/SOAP API integrations.
• Develop and support solutions across ITSM, Security Operations (SecOps), and Governance, Risk, and Compliance / Integrated Risk Management (GRC/IRM).
• Develop solutions involving CMDB data and integrations.
• Analyze requirements and create technical designs and specifications.
• Troubleshoot code, integrations, workflows, and application defects.
• Participate in testing, upgrades, releases, and production deployments.
• Maintain technical documentation and provide knowledge transfer.

Qualifications

• Minimum 8+ years of hands-on ServiceNow development experience. Experience used to meet this requirement must be development experience, not ServiceNow administration.
• Strong experience with JavaScript, ServiceNow scripting, and Glide APIs.
• Hands-on development experience with Business Rules, Client Scripts, Script Includes, Flow Designer, Service Catalog, ACLs, and REST API integrations.
• Development experience with ServiceNow ITSM and/or SecOps and GRC/IRM.
• Working knowledge of CMDB and Configuration Management.
• Professional application development experience including coding, testing, implementation, and production support.
• Systems analysis experience including requirements analysis, technical specifications, and solution design.
• State government or large enterprise experience.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Mathematics, Engineering, or a related technical field.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow implementation certifications related to ITSM, SecOps, or GRC/IRM.
• Experience with Integration Hub, ITOM, Discovery, or Service Mapping.
• Experience developing solutions across multiple ServiceNow product areas.