Epic Hospital Billing Claims and Remittance Analyst

Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We are seeking an experienced Epic Hospital Billing Claims and Remittance Analyst, to join our team of 500 and support our exciting journey. We value people and we’re building a culture to match. If you are a collaborative, innovative, and strategic leader, we’d love to talk.

Why Join Us?

• MissionDriven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
• A Culture of Innovation: Have a fresh perspective? We want it. We encourage risktaking and continuous improvement.
• Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

Functions under the direction of the Application Manager, the Epic Hospital Billing Claims and Remittance Analyst provides advanced system-level support of multi-user clinical or financial applications, operating systems, hardware, software, and reporting tools, including installation, configuration, training, maintenance, and end user support of complex systems. Requires advanced knowledge of systems analysis. In-depth knowledge of project management concepts and methodology. Able to lead and participate in project planning sessions. Ability to establish project goals, milestones, and procedures. Able to manage multiple projects with varying levels of complexity. The Epic Hospital Billing Claims and Remittance Analyst works closely with project leaders on all aspects of project planning to meet project deadlines.

In this position, you will promote excellent customer service and strong communication skills to ensure the success of all software applications. Works with outside departments to promote, educate and train on current applications. Works with other members of the Xtensys staff, customer clinical and operational departments and other Xtensys personnel to accomplish the goals established for the project.

What You’ll Do Day-to-Day:

• Initiative: Takes care of responsibilities and work efforts without being asked to do so. Demonstrates ownership of assigned tasks and facilitates followthrough. Seeks out opportunities to take on additional responsibilities. Offers constructive recommendations and proposes courses of action in support of team responsibilities.
• Decision Making /Judgment: Recognizes problems and how they relate to other areas of the system. Systematically gathers information, seeks input from others. Is able to articulate the underlying issues of the problem, sort through complex issues, and evaluates potential solutions. Takes the lead in seeking input and receiving consensus from others, making timely and difficult decisions. Can implement the correct solution to resolve the problem. Communicates decisions to others and evaluates the results of the decision.
• ResultsFocused: Sets challenging personal goals with achievable dates. Works with others on the team to set and meet team goals. Prioritizes and takes ownership of tasks, overcomes obstacles by researching and asking peers questions. Accepts accountability, and ownership of meeting deadlines.
• Adaptability/Flexibility: Quickly adapts to change in the performance of duties. Remains calm and composed under stressful situations. Persuades others to stay calm and focused on the main goals. Promotes and demonstrates openmindedness towards change. Seeks out opportunities to affect positive changes to solve business or clinical challenges.
• Creativity / Innovation: Brings new thoughts and ideas to the conversation and can execute, challenges the status quo, leads brainstorming sessions with other team members. Takes risks, supports change, and encourages innovation. Explores alternative solutions. Networks with peers both internal and external to Xtensys.
• Project Management: Indepth knowledge of project management concepts and methodology. Able to lead and participate in project planning sessions. Ability to establish project goals, milestones, and procedures. Able to define roles and responsibilities, acquires project resources, coordinates projects throughout Xtensys. Ability to monitor project progress and identify, mitigate and communicate issues and risk. Able to manage multiple projects with varying levels of complexity.
• Mission & Vision: Supports, communicates, and incorporates Xtensys Vision and Mission through daily actions and decisions, generates enthusiasm, incorporates vision when planning.
• SelfDevelopment: Takes responsibility for his / her personal growth and development and continually works to foster skillset development of self and team. Keeps knowledge and skills up to date. Updates professional knowledge and skills on a regular basis to stay current and apply new trends or best practices to his/her work.

Proven Track Record:

• 3 years of handson Epic build experience and relevant experience
• Industry Expertise: Apply a comprehensive understanding of Hospital Billing (HB), Revenue Cycle workflows, medical terminology, and payer requirements to drive system accuracy.
• System Lifecycle Management: Execute fulllifecycle system builds, including rigorous testing, validation, and troubleshooting of claim issues during upgrades and implementations.
• Technical Configuration: Configure and maintain core HB components, including the charge router, claims, remits, SBO, and patient statements.
• Revenue Cycle Optimization: Resolve claim edits, rejections, and denials by designing and configuring strategic claim edit rules to enhance performance.
• Collaborative Problem Solving: Synchronize system features with business objectives by partnering with Revenue, Clinical, and IT teams.
• Strategic Troubleshooting: Investigate complex system discrepancies to develop and deploy sustainable, longterm technical solutions.
• EndUser Advocacy: Partner with the training team to deliver highquality support and technical troubleshooting for staff and clinicians.
• Effective Communication: Facilitate professional interactions and clear communication between stakeholders, technical staff, and endusers.
• Community Connect: Prior experience supporting Epic Community Connect partners is highly preferred.
• Flexibility: Ability to participate in a scheduled oncall rotation to ensure continuous system stability and support.

• Bachelor's Degree, preferred
• Resolute Hospital Billing Claims Administration is required.

• 25% (for ‘golives’, pre/post and may require during implementation such as GLRA)

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionally.