Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Agero Onsite, Total Case Specialist, Kia Care (Customer Service Rep) An Hour AgoSaved Easy Apply Hybrid Clarksville, TN, USA Easy Apply 17-17 Hourly Junior 17-17 Hourly JuniorAutomotive • Big Data • Insurance • Software • TransportationHandles inbound calls and outbound follow-ups for Kia Consumer Affairs, resolving vehicle-related concerns involving warranties, repairs, service campaigns, dealerships, connected technology, and vehicle features. Provides empathetic technical guidance, de-escalates frustrated customers, coordinates with Kia, dealerships, and vendors, documents cases, and tracks resolutions using CRM and web-based systems. This full-time role requires onsite work in Clarksville, Tennessee, four weeks of mandatory training, schedule flexibility, and strong multitasking and communication skills.Top Skills: BluetoothCrm SoftwareGoogle ChatGoogle WorkspaceInfotainment SystemsKia ConnectMobile ApplicationsNavigation SystemsZoom