Rider Support Technical Support Representative- USA

SRAM, LLC Rider Support Technical Support Representative- USA An Hour AgoSaved In-Office Indianapolis, IN, USA 22-22 Hourly Entry level 22-22 Hourly Entry levelFitness • Hardware • Mobile • Software • Sports • Transportation • EsportsProvides technical product support and sales assistance to bicycle riders through phone and email. Responsibilities include answering product questions, managing direct-to-consumer orders, meeting channel KPIs, identifying information gaps, and sharing feedback on products and website content. Requires strong bicycle mechanical knowledge, customer service and communication skills, professional writing, problem-solving ability, and proficiency with relevant customer service and office software.Top Skills: ExcelMicrosoft WordSalesforceSAPZendesk