Rider Support Technical Support Representative- USA

SRAM, LLC Rider Support Technical Support Representative- USA An Hour AgoSaved In-Office San Luis Obispo, CA, USA 22-22 Hourly Entry level 22-22 Hourly Entry levelFitness • Hardware • Mobile • Software • Sports • Transportation • EsportsProvide technical product support and sales assistance to bicycle riders through phone and email. Manage consumer-direct orders, deliver accurate product information, meet channel KPIs, identify information gaps, and provide feedback on products and website content. The role requires strong customer service, communication, writing, problem-solving, bicycle mechanical knowledge, and the ability to work independently in a virtual team.Top Skills: ExcelMicrosoft WordSalesforceSAPZendesk