Rider Support Technical Support Representative- USA

SRAM, LLC Rider Support Technical Support Representative- USA An Hour AgoSaved In-Office Colorado Springs, CO, USA 22-22 Hourly Entry level 22-22 Hourly Entry levelFitness • Hardware • Mobile • Software • Sports • Transportation • EsportsProvides technical product support and sales assistance to bicycle riders through phone and email. Manages consumer-direct orders, delivers accurate product information, meets channel KPIs, identifies information gaps, and provides feedback on SRAM products and website content. Requires strong bicycle mechanical knowledge, customer service and communication skills, professional writing, problem-solving ability, and proficiency with customer support and office software.Top Skills: ExcelMicrosoft WordSalesforceSAPZendesk