FieldPulse
Builtin · Indexed 2026-09-22
Customer Support Associate
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Indexed description
FieldPulse Customer Support Associate YesterdaySaved Hybrid Dallas, TX, USA Entry level Entry levelSoftwareOwns customer retention, renewals, billing conversations, churn-save efforts, escalations, and account follow-up while providing inbound chat, phone, and email support. The role troubleshoots product and workflow issues, supports upgrades and add-ons, coordinates with technical support and billing teams, and contributes to process improvements. It is an in-office SaaS position focused on customer satisfaction, account health, and long-term retention.Top Skills: CRMSaaSSalesforce
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