Senior Manager, Managed Services

Imprivata Senior Manager, Managed Services YesterdaySaved Hybrid 2 Locations 156K-178K Annually Senior level 156K-178K Annually Senior levelHealthtech • Information Technology • Security • Software • CybersecurityLeads managed services teams and customer portfolios, overseeing service delivery, customer outcomes, staffing, productivity, escalations, and contractual commitments. Develops managers and employees, establishes operating plans and standardized workflows, analyzes operational and capacity metrics, and drives corrective actions and continuous improvement. Partners with Customer Success, Support, Professional Services, Product, Engineering, and Sales to resolve issues, improve readiness, support adoption, and strengthen customer value.Top Skills: CybersecurityGainsightIdentity And Access ManagementMicrosoft 365Salesforce