Junior Technical Support Specialist

We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn't work as expected, and you find out why and fix it. It's a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You'll work in a small team of two, closely with the team lead. Requirements - 1+ year of experience in technical or customer support - Strong logical and analytical thinking - Readiness to work with large volumes of technical data - Excellent written communication skills - Comfort with regular, repetitive, and routine tasks, with attention to detail and patience - Genuine interest in the technical side of the product and in finding the root causes of errors - Open, friendly, and easy-going communication style - English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues Nice to have: - Basic SQL knowledge - Experience with Jira and CRM systems - Familiarity with tools like Postman, Grafana, or Kibana - Experience in travel tech or B2B products Benefits - Flexible schedules and opportunity to work remotely. - Ambitious and supportive team who love what they do, appreciate each other, and grow together. - Internal programs for adaptation and training, development of soft skills, and leadership abilities. - Partial compensation for participating in external training and conferences. - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. - Corporate prices on hotels and travel services. - MyTime Day Off - an extra non-working day without loss of compensation.

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