Salesforce CRM Admin

Required Qualifications

Mandatory

• Salesforce Administrator Certification.
• 3Years+ of Salesforce platform experience in both Sales and Service Cloud
• Advanced or fluent English
• Experience working as System Administrator -manage user accounts, roles, profiles, permission sets, and public groups, Reports and Dashboard. Configure custom objects, fields, page layouts, record types, and validation rules.
• Experience working with Salesforce communities, Apex, SOQL, Visual Force, Lightning, JavaScript, VSCode, Workbench, Data Loader, Ant tool, Reports and Dashboards.
• Experience in Setting up & customizing Service cloud console and developing custom console components and integrating with console.
• Experience in SFDC APIs, SOSL, SOQL, SOAP or REST based web services, SQL, XML, and JavaScript.
• Build and maintain Flows and Approval Processes.
• Strong understanding of Salesforce architecture, data models, and automation tools.
• Monitor system performance and troubleshoot issues.

Projects

The CRM Analyst II will be responsible for supporting, maintaining, and enhancing the company's Salesforce ecosystem, which serves as a platform supporting sales operations and dealer management processes.This position is particularly important as the organization is currently undergoing a system transition. As a result, the successful candidate will be expected to support both legacy solutions and newer platforms while helping ensure business continuity during the transformation journey.The role requires strong collaboration across global teams, making communication, stakeholder management, and proactive problem-solving essential for success.

Key Responsibilities

Support the administration, maintenance, and continuous improvement of Salesforce and related CRM solutions. Assist with system enhancements, configurations, user support, and troubleshooting activities. Investigate, analyze, and resolve platform-related issues, ensuring timely and effective solutions.Collaborate with technical and business stakeholders to understand requirements and support system improvements. Contribute to development and customization efforts while ensuring platform stability and scalability. Support integrations, data management activities, and system transition initiatives. Maintain and improve processes that support sales and dealer operations.