Operations Coordinator

We’re looking for an experienced, hands-on operations professional to help coordinate workflows and initiatives across different areas of our business. This is a multifaceted role that may support customer operations, process improvement, and other cross-functional initiatives. You’ll work with both business and technical teams to keep priorities moving, resolve issues, improve processes, and ensure strong follow-through. What You’ll Do - Coordinate workflows and initiatives across different areas of the business. - Support customer-related operations, including onboarding, ongoing customer needs, and retention initiatives. - Work across teams such as Sales, Accounting, Operations, and technical teams to resolve issues and move priorities forward. - Track priorities, blockers, follow-ups, and next steps. - Identify operational gaps and help determine the right people or resources needed. - Build and improve processes as business needs evolve. - Follow issues and commitments through to completion. - Provide clear, concise updates on progress and outstanding items. Requirements What We’re Looking For - 5+ years of professional experience, including substantial hands-on business operations experience. - Previous experience as an Operations Manager, Operations Lead, Business Operations Manager, General Manager, or comparable hands-on operations role. - Experience working in an established business environment involving multiple teams, functions, and priorities. - Strong cross-functional coordination and problem-solving experience. - Demonstrated experience owning workflows or initiatives from start to finish. - Experience improving processes and ensuring consistent follow-through. - Comfortable working with both business and technical teams. - Clear, concise professional communication. Benefits - CAD $80,000 annual salary plus up to CAD $10,000 annual bonus - Fully remote

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