Associate System Engineer

Location: Heredia (Hybrid)

Education: Bachelor’s degree

Experience: 2+ years of experience (preferably in the technology industry)

No. of Openings:2

Summary

As an Associate Systems Engineer, you play a key role in supporting the SE organization through activities that drive customer adoption as well as lifecycle management of a customer’s fleet of products and solutions.

Roles And Responsibilities

Assist internal teams with configuration validation in support of sales opportunities.

Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.

Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations

Be involved in the Account Planning process as part of a larger team

Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team. Will have the ability to take point on simple designs where appropriate

Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions

Work with established programs and sizing tools to support customer pursuits

Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills

BS in CS, EE or other technical degree and/or equivalent experience

2+ years of experience (technology industry preferred)

Strong phone presence and experience in a high-volume customer interaction environment

Conscientious attitude and dependability, strengths in teamwork and communication

Confident, articulate and professional speaking abilities, and a strong ability to listen

Ability to collect data, identify problems, establish facts and draw valid conclusions

Preparation and delivery of technical product and architecture presentations

Passion for technology and aptitude to learn new technologies

Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations

Demonstrated listening, written communication and product presentation skills

Ability to handle multiple tasks and projects, in real-time scenarios

Apply critical thinking techniques to work through customer situations and interactions

Domestic, overnight travel 5-10% of the time

Willingness to relocate upon promotion

Desired Skills

Familiarity with current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN).

Experience with Salesforce.com.

Knowledge of VMware, Windows, UNIX/Linux, AIX, and NFS file systems.

Passion for technology with a proven aptitude to learn new systems quickly.

Critical thinking and problem-solving skills applied to customer scenarios.