Product Design Director, Frontline Servicing Experiences

Capital One Product Design Director, Frontline Servicing Experiences YesterdaySaved Hybrid 3 Locations 210K-287K Annually Senior level 210K-287K Annually Senior levelFintech • Machine Learning • Payments • Software • Financial ServicesLeads a sizable product design organization responsible for frontline servicing platforms used by customer service agents. Sets portfolio-wide design strategy, oversees design systems and AI-enabled experiences, guides complex live-call workflow design, and partners with Product and Engineering leadership. Develops design leaders, elevates quality standards, aligns experiences across credit card servicing products, and communicates design strategy to senior stakeholders. Requires deep product design expertise, cross-functional leadership, systems thinking, and experience managing interdisciplinary teams.Top Skills: AIDesign SystemsFigmaMobile TechnologiesPrototyping ToolsWeb Technologies