Process Transformation Lead

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Role Summary:

The Process Transformation Lead is responsible for driving end-to-end process improvement and transformation initiatives across Global Business Services, focusing on order management operations. This role identifies inefficiencies, designs future-state processes, and implements digital and operational solutions to improve performance, customer experience, and scalability. The role partners with cross-functional stakeholders to embed a culture of continuous improvement using Lean Six Sigma, automation, and AI-enabled tools.

Functional / Technical Competencies:

• Lean Six Sigma methodologies (Green Belt required)
• Process mapping and workflow optimization
• Automation technologies (RPA, Power Platform)
• AI/ML application in operations
• Data analytics tools (Power BI, Tableau)
• ERP/CRM systems (SAP, Oracle, D365)
• Advanced Microsoft Excel skills
• Strong project management and data-driven decision making

• Lead end-to-end transformation initiatives aligned with business strategy
• Identify automation and process improvement opportunities
• Design future-state workflows and optimize operations
• Apply Lean, Six Sigma, and Agile methodologies
• Drive digital transformation including AI and automation
• Manage stakeholders and cross-functional collaboration
• Lead change management and adoption
• Track KPIs and transformation outcomes
• Deliver executive reporting and insights

• Process efficiency improvements and cost savings
• Increased automation adoption
• Enhanced customer experience
• Standardized scalable processes
• Achievement of KPIs and performance targets
• Successful delivery of transformation projects

• Support digital transformation strategy
• Drive operational excellence in Global Business Services
• Enable continuous improvement culture
• Improve customer satisfaction through efficiency
• Align initiatives with enterprise goals

• Bachelor’s Degree (preferred)
• Six Sigma Green Belt certification (required)
• Certifications in Lean, Agile, or process improvement (preferred)
• Exposure to AI, RPA, or transformation programs

• Proven experience designing and implementing process automation solutions (RPA, Power Platform, or similar).
• Hands-on experience developing, deploying, or supporting AI-enabled solutions in a business environment.
• Demonstrated track record of automating business processes resulting in measurable operational improvements.

• 5+ years in order management or call center environment
• Advanced Excel and analytics skills
• Experience with automation tools
• ERP/CRM exposure
• Experience supporting global operations

• Location: Cebu City
• Work Setup: On-site for the first 6 months, transitioning to a hybrid arrangement thereafter
• Work Schedule: Monday to Friday | Mid-shift
• Must be able to operate independently with minimal onboarding
• Requires high stakeholder visibility and engagement
• Operates in a fast-paced, transformation-driven environment