Business Operations Manager

Company Description Systems Design Company is a custom home automation and integration firm that designs, installs, and programs control systems to enhance how clients enjoy their homes with family and friends. Founded in the Hamptons in 2001, the company began with a focus on security, lighting control, and voice/data systems and expanded to include automation and theater design to meet growing demand. Today, it is the only Hamptons-based business qualified to deliver full design and installation services for comfort, convenience, and entertainment technologies. The team is driven by a mission to remain the most capable provider for all residential technology needs, combining technical expertise with high-quality customer service.
Role Description The Operations Manager is a full-time, on-site role based in Southampton, NY, responsible for overseeing day-to-day operational activities for home automation and integration projects. This role includes managing project timelines, coordinating installation teams and subcontractors, and ensuring that all systems are delivered on schedule and to quality standards. The Operations Manager will monitor resource allocation, maintain inventory and equipment readiness, and support process improvements to enhance efficiency and customer satisfaction. The role also involves collaborating with leadership on workflow planning, tracking key performance metrics, and ensuring adherence to safety and compliance guidelines. Regular communication with clients and internal stakeholders is expected to manage expectations, resolve issues, and support a high level of service.
Qualifications

• Strong operations and project management skills, including scheduling, resource planning, and workflow optimization.
• Experience leading teams in a technical, construction, or home technology environment, with the ability to coach and support staff.
• Excellent organizational and problem-solving skills, with attention to detail in documentation and process execution.
• Clear written and verbal communication abilities for coordinating with clients, vendors, and internal teams.
• Comfort with technology and systems, ideally with exposure to home automation, security, AV, or related fields.
• Ability to work on-site in Southampton, NY, and adapt to a fast-paced environment with changing priorities.
• Bachelor’s degree in business, operations management, engineering, or a related discipline, or equivalent experience.
• Experience using project management or ERP tools is beneficial; prior work in high-end residential services is a plus.