Sales Support Engineer

Sales Support Engineer

Are you looking for an opportunity to join a fast-growing early-stage company where

your efforts and hard work will be recognized and rewarded? An opportunity for you to

attain a generous ownership position in addition to salary- based compensation? If

you’re that right person then Unified Office could be the right place for you. We are an

early stage fast growing dynamic company that is transforming the world of Unified

Communications with its unique hybrid cloud and premise-based architecture and

analytics software that businesses are using to embrace “head on” the rapid changes

occurring in the world of business today.

The right candidate must possess a “can do” positive attitude and must be self-

motivated as well as a self-starter with leadership qualities able to lead a team of hard

working, dedicated sales engineering professionals within a rapidly growing and

changing environment.

Responsibilities

You will be tasked with the responsibilities for the configuration and deployment of our

solution at customer sites, training channel partners and customers, third party logistics

and working closely with the sales teams in a pre and post sales capacity to ensure

schedules are met. Project management is a key part of this position.

You will also be responsible for onboarding new customers and channel partners as well

as assisting support in the early stages of a deployment with Tier 1-3 support activities

and be willing to travel.

Other duties include:

• Project manage the pre and post sales activities with all stakeholders

• Ensure the successful installation of the Unified Office platform

• Performing site surveys for successful deployment and installation

• Work closely with distribution and installation partners

• Work closely with product development on new features and services

• Train partners and customers on Unified Office systems• Represent Unified Office at trade shows and conference events

• Present Unified Office to potential customers and partners

Skills & Experience

Good working knowledge of IP Networks, Security, and VoIP protocols such as SIP, SIP-

T, TRIP, SIP Trunking are desired. The ideal candidate should also have systems

interoperability and integration experience and must be detail oriented and assume

project ownership with minimal supervision.