Director, Solution Adoption
Indexed description
The Director will be accountable for delivering exceptional client outcomes, developing high-performing teams, ensuring predictable revenue realization, and driving operational excellence across a portfolio of enterprise healthcare clients. This leader must balance people development, client success, and business performance while partnering cross-functionally with Product, PMO, Advisory Services, Client Success, Sales, and Executive Leadership.
This is a highly visible leadership role requiring strong executive presence, healthcare revenue cycle expertise, and a passion for developing people and building scalable operating models.
What You'll Do
Leadership & Talent Development
- Lead, coach, and develop managers and consultants across the Clearinghouse Solution Adoption organization.
- Foster a culture of accountability, transparency, collaboration, and continuous improvement.
- Drive employee engagement, retention, succession planning, and leadership development initiatives.
- Recruit, develop, and retain top implementation and consulting talent.
- Serve as a role model for Waystar's values and leadership principles.
- Own successful implementation, activation, stabilization, and adoption of Clearinghouse solutions for enterprise clients.
- Ensure clients achieve measurable business outcomes and realize value from their Waystar investment.
- Serve as an executive escalation point for critical client situations.
- Partner directly with client executives to build trusted relationships and align on strategic objectives.
- Drive execution excellence across project planning, configuration, testing, activation, and stabilization activities.
- Accountable for:
- Client Satisfaction
- Revenue Realization
- Activation Success
- Resource Utilization
- Backlog Management
- Employee Engagement
- Delivery Predictability
- Monitor key operational and financial metrics and proactively address risks.
- Partner with leadership to improve forecasting accuracy and resource planning.
- Develop workforce and capacity plans that support business growth and delivery commitments.
- Identify opportunities to improve processes, streamline operations, and enhance the client experience.
- Lead initiatives that improve scalability, consistency, and execution across the organization.
- Partner with Product and Client Success leaders to improve cross-functional engagement models and reduce operational friction.
- Collaborate with Product, PMO, Advisory Services, Client Success, Sales, Support, and Transformation teams.
- Influence decisions and drive alignment across organizations without direct authority.
- Represent Solution Adoption in executive discussions regarding client commitments, delivery strategies, and organizational priorities.
- 8+ years of healthcare technology, healthcare operations, or revenue cycle leadership experience.
- 5+ years of people leadership experience, including managing managers.
- Experience leading enterprise implementations or client-facing delivery organizations.
- Strong understanding of healthcare revenue cycle workflows.
- Proven ability to manage executive-level client relationships and escalations.
- Demonstrated success leading teams through growth, change, and transformation.
- Experience with Clearinghouse, Eligibility, Claims, Remittance, EDI, or Revenue Cycle technologies.
- Knowledge of Epic, Cerner, Meditech, or other major provider technologies.
- SaaS implementation or professional services leadership experience.
- Experience managing geographically distributed teams.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Category: Client Operations
Job Type: Full time
Req ID: R3306
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